Resene Customer Feedback Survey

All completed surveys will go into a quarterly draw to win a $200 Resene voucher. Each quarterly winner will be notified by phone or email.

Fields marked in green must be filled in in order to send this form.

1) How many times have you visited a Resene ColorShop in the past year?

2) Month of most recent visit?

3) Time of day of most recent visit?

4) Resene ColorShop location?

Please answer the questions below based on your most recent Resene ColorShop shopping experience...

5) Ease of finding a parking space?

6) Range of merchandise for sale?

7) Store presentation and display?

8) Staff presentation and manner?

9) Quality of advice received from Resene ColorShop staff?

10) Standard of service from Resene ColorShop staff?

11) Speed of service from Resene ColorShop staff?

12) Value for money?

13) How would you rate your overall experience at your local Resene ColorShop?

Products and services

14) Were you able to find the item you were looking for?

Yes No If No, what product were you looking for?

15) Which Resene products/services do you particularly like?

16) Which Resene products/services do you think we could improve? How could we improve them?

17) Resene products - Overall rating out of 10

18) Resene services - Overall rating out of 10

19) What are your main reasons for choosing Resene?

20) Would you recommend Resene to others?

Yes No Why or why not?

21) Have you used the Resene PaintWise recycling service for paint and paint packaging?

Yes No

22) If yes, what was your main reason for using PaintWise?

Moving house Paint no longer usable (e.g. dried up, gone off, rust in paint) Changing house colour so old colour paint not needed Finished decorating and had empty paint packaging Tidy up garage Other (please specify)

23) If no, what do you do with your unwanted paint and packaging?

Donate to a local community group or school Put empty packaging in the rubbish Store in shed in case it is required Other (please specify)

24) Prior to this purchase, approximately how many containers of paint were stored in your garage or shed?

Add your name, email and phone number to go into the draw along with any other comments you would like to add.

Name:

Email:

Phone:

Comments:

Customer feedback survey

Please answer the questions below based on your most recent Resene ColorShop shopping experience...

Products and services

Add your name, email and phone number to go into the draw along with any other comments you would like to add.

Resene Paints (Australia) Limited – www.resene.com